Shipping Policy

The processing time for orders is up to 5 business days. After that, the delivery time is 10 business days depending on the destination country. Please keep in mind that during holidays, this time may vary. Thank you for your patience.

If you order multiple items, your order may ship in multiple parts. You will receive your tracking number once your styles have been shipped.

You may be charged import duties and taxes by your local customs authority when your parcel is received in your country. Luna's Playthings is not responsible for any import charges. Please note, if you decide not to pay import taxes or duties and choose to reject the parcel, you will not be refunded for your order.

Items are shipped via different couriers depending on the destination country. The buyer is responsible to provide an address that these carriers recognize as a deliverable address. Unfortunately, we have no control over the shipment once a package departs our warehouse. If there are any issues with delivery for reasons out of our control (address provided to us is not accurate, issues within the shipping company, etc.) we are not responsible for shipping delays.